Shipping Policy
Effective Date: February 1, 2024
At Milani Jai Studios LLC, we strive to ensure that your products and online services are delivered to you efficiently and securely. This Shipping Policy outlines the terms and conditions for shipping products purchased from our website and the delivery of online services.
1. Shipping of Physical Products
We offer shipping for our skincare products, makeup, and other physical items. Please read the following details to understand our shipping process.
• Processing Time: Orders are typically processed within 3 business days after your payment has been confirmed. Orders placed on weekends or holidays will be processed on the next business day.
• Shipping Locations: We ship within the US. International shipping may be available depending on the destination and is subject to additional fees.
• Shipping Rates: Shipping fees will be calculated at checkout based on your location and the shipping method chosen. We offer standard, expedited, and international shipping options. The cost of shipping is non-refundable.
• Estimated Delivery Times:
• Standard Shipping: 5 business days.
• Expedited Shipping: 2 business days.
• International Shipping: Delivery times will vary based on the destination and customs processing.
Please note that delivery times are estimates and may be affected by factors beyond our control, such as carrier delays or customs processing for international orders.
• Order Tracking: Once your order has been shipped, you will receive an email with tracking information so you can monitor the progress of your delivery.
• Customs, Duties, and Taxes: For international orders, any customs duties, taxes, or other import fees are the responsibility of the buyer. These charges are not included in the product or shipping prices. Please contact your local customs office for more information.
2. Shipping of Digital Products and Online Services
We also offer online services, including digital courses and downloadable materials. Please review the information below regarding the delivery of digital content.
• Instant Access: Upon successful payment, you will receive an email with login credentials or download links to access the online course or digital product. These are typically provided immediately or within a few hours of purchase.
• Login and Access: For online courses, you will have access through our learning platform. Please ensure that the email you provide at checkout is correct, as your access instructions will be sent to that email address.
• Non-Transferable: The digital products and courses are for your personal use only. Sharing your login credentials or reselling our digital products is strictly prohibited.
3. Shipping Delays
While we strive to meet our delivery estimates, shipping times may be delayed due to unforeseen circumstances such as inclement weather, holidays, or delays in customs for international shipments. We are not responsible for such delays, but we will do our best to keep you informed.
4. Lost or Damaged Items
If your order is lost or damaged during shipping, please contact us immediately at customerservice@milanijai.com. We will work with the carrier to resolve the issue and offer a replacement or refund, where applicable. Please note that we are not responsible for lost or stolen packages marked as “delivered” by the carrier.
5. Incorrect Shipping Information
Please ensure that all shipping information is accurate when placing your order. If an incorrect shipping address is provided and the package is returned to us, you will be responsible for any additional shipping costs to resend the package to the correct address. We are not liable for lost packages due to incorrect shipping details.
6. Cancellations and Changes to Orders
Once an order has been processed and shipped, we are unable to cancel or make changes to the shipping address. If you need to make any changes before shipment, please contact us as soon as possible at customerservice@milanijai.com.
7. Contact Us
If you have any questions or concerns about your order or our shipping policy, please don’t hesitate to reach out to us:
Milani Jai Studios LLC
3194 Tupelo Commons Dr.
Tupelo, MS 38804
662-321-2394